Terms of Service

Last Updated: August 22, 2026

These Terms of Service ("Terms") govern the use of the products, services, websites, infrastructure, platforms, and related services provided by EXA Solutions, Inc. ("EXA Solutions", "we", "us", or "our").

By purchasing, accessing, or using any service provided by EXA Solutions, you ("Customer", "you", or "your") acknowledge that you have read, understood, and agreed to these Terms.

1. Services

EXA Solutions provides technology-related products and services, which may include, but are not limited to:

• Cloud hosting and web hosting services
• Virtual Private Servers (VPS)
• Server and infrastructure services
• GPS tracking and localization solutions
• Web development and consulting
• Technical support and related IT services
• Domain names and third-party services, where applicable

Specific features, resources, limitations, pricing, and billing periods may vary depending on the service or plan purchased.

2. Account Information

Customers are responsible for providing accurate and current contact and billing information.

The Customer is responsible for maintaining the confidentiality and security of account credentials, passwords, API keys, access credentials, and other authentication information associated with the services.

Any activity performed through the Customer's account or credentials will generally be considered authorized by the Customer unless EXA Solutions is notified promptly of unauthorized access.

3. Acceptable Use

Customers may not use EXA Solutions services for activities that violate applicable law, interfere with our infrastructure or networks, adversely affect other customers, or expose EXA Solutions or its providers to unreasonable technical or legal risk.

Prohibited activities include, but are not limited to:

• Distribution of malware, ransomware, viruses, or other malicious software
• Phishing, credential theft, identity theft, or fraud
• Unauthorized access to systems, accounts, networks, or data
• Denial-of-service attacks or participation in malicious network activity
• Unauthorized scanning, exploitation, or intrusion attempts
• Spam or unsolicited bulk communications
• Hosting or distributing content that violates applicable law
• Intellectual property infringement
• Activities intended to circumvent security controls or network restrictions
• Use of services in a manner that materially affects the stability, security, or performance of EXA Solutions infrastructure or other customers

EXA Solutions reserves the right to investigate suspected violations.

When reasonably possible, EXA Solutions may notify the Customer and provide an opportunity to correct a violation. However, services may be immediately restricted or suspended when necessary to protect infrastructure, third parties, other customers, or EXA Solutions from ongoing attacks, fraud, security incidents, legal exposure, or significant operational risk.

4. Customer Content and Responsibility

Customers retain responsibility for all content, applications, files, databases, communications, and other information stored, transmitted, published, or processed through their services.

EXA Solutions does not routinely monitor Customer content and does not assume responsibility for the accuracy, legality, integrity, or suitability of such content.

Customers are responsible for ensuring that their use of the services complies with applicable laws and any licenses or permissions required for the content they use or distribute.

5. Resource Usage

Hosting and infrastructure services are provided subject to the technical limits of the purchased plan.

Customers may not intentionally consume resources in a manner that materially degrades the performance or availability of shared infrastructure for other customers.

EXA Solutions may contact a Customer whose usage consistently exceeds the reasonable limits of a service or plan and may require an upgrade, configuration change, resource adjustment, or migration to a more appropriate service.

6. Network Security and Abuse

Customers are responsible for maintaining reasonable security practices for systems under their control, including keeping operating systems, applications, websites, plugins, passwords, and other software appropriately secured.

Compromised servers, websites, email accounts, or applications that generate malicious traffic or abuse may be temporarily restricted when necessary to protect the network.

Receipt of an abuse complaint does not automatically establish that a Customer has violated these Terms. EXA Solutions may review available information before taking action and may request clarification or corrective action from the Customer.

Repeated violations or failure to correct confirmed abuse may result in suspension or termination.

7. Payments and Renewals

Services must be paid according to the billing cycle and due date established at the time of purchase or renewal.

Customers are responsible for maintaining valid payment information and ensuring timely payment of invoices.

EXA Solutions may suspend or terminate services with overdue balances.

Suspension of a service for non-payment does not necessarily cancel outstanding invoices or amounts already due.

Pricing may be modified from time to time. When reasonably possible, changes affecting recurring services will be communicated before the Customer's next applicable renewal.

8. Domains and Third-Party Services

Certain products may depend on third-party providers, registries, registrars, telecommunications providers, data centers, software vendors, payment processors, or other external services.

These services may also be subject to the terms, policies, procedures, technical limitations, and decisions of their respective providers.

Domain registration, renewal, transfer, recovery, and expiration may additionally be governed by the applicable registry or registrar.

EXA Solutions cannot guarantee the continued availability of a specific domain name until registration has been successfully completed and confirmed.

9. Backups and Data Protection

Unless a service specifically states that managed backups are included, Customers are responsible for maintaining their own current and independent backups of important data.

Any backup system provided by EXA Solutions is intended as an additional convenience and should not be considered the Customer's sole backup.

EXA Solutions does not guarantee that every file, database, configuration, or version of Customer data can be recovered from backup systems.

Customers should maintain copies of critical information outside the infrastructure on which the primary service operates.

10. Service Availability and Maintenance

EXA Solutions will make commercially reasonable efforts to maintain reliable service availability.

However, uninterrupted or error-free operation cannot be guaranteed.

Services may be temporarily unavailable because of scheduled or emergency maintenance, hardware or software failures, network incidents, upstream provider failures, cyberattacks, force majeure events, or circumstances outside the reasonable control of EXA Solutions.

When practical, scheduled maintenance that may materially affect services will be communicated in advance.

11. Technical Support

Technical support covers matters reasonably related to EXA Solutions services and infrastructure.

Unless specifically included in a purchased managed service, EXA Solutions is not responsible for administering Customer applications, debugging third-party software, developing Customer websites or applications, or managing Customer operating systems.

Additional professional services may be offered separately.

12. GPS Services

GPS tracking and localization services depend on multiple technologies and third-party systems, including GPS/GNSS satellite reception, cellular networks, internet connectivity, hardware, SIM services, and external infrastructure.

As a result, location information may occasionally be delayed, unavailable, or inaccurate.

GPS services should not be considered an emergency response system, life-safety system, or guaranteed real-time location service unless expressly stated in a separate written agreement.

Customers are responsible for using tracking devices and location information in accordance with applicable privacy, employment, transportation, and surveillance laws.

13. Web Development and Consulting

The scope, deliverables, timelines, revisions, and payment terms for web development, consulting, or customized projects may be established separately in a quotation, proposal, invoice, statement of work, or other agreement.

Third-party software, themes, plugins, APIs, licenses, hosting platforms, and external services incorporated into a project may be governed by their respective providers' terms and licensing conditions.

14. Refunds and Cancellations

Cancellation and refund eligibility may vary by product or service.

Fees paid for third-party products, domain registrations or renewals, software licenses, customized work, setup services, consumed resources, or other non-recoverable expenses may be non-refundable.

Customers should request cancellation before the next renewal date when they do not wish to continue a recurring service.

Cancellation of a service does not automatically constitute a refund request.

15. Suspension and Termination

EXA Solutions may suspend or terminate a service for reasons including:

• Non-payment
• Material violation of these Terms
• Confirmed abuse or illegal activity
• Significant security threats
• Fraudulent activity
• Repeated violations
• Failure to respond to reasonable requests to correct abuse or security issues

Where circumstances permit, EXA Solutions will attempt to provide notice or an opportunity to resolve the issue before permanent termination.

Immediate action may be taken when necessary to protect systems, networks, customers, third parties, or the public.

Upon termination, Customer data associated with the terminated service may be deleted and may not be recoverable.

Customers are responsible for obtaining any required data before cancellation or termination.

16. Intellectual Property

EXA Solutions retains all rights to its trademarks, logos, software, documentation, designs, systems, websites, and other intellectual property owned or developed by EXA Solutions, except where otherwise agreed in writing.

Customers retain ownership of their own content and intellectual property.

Nothing in these Terms transfers ownership of either party's intellectual property to the other.

17. Limitation of Liability

To the maximum extent permitted by applicable law, EXA Solutions shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business opportunities, revenue, data, or goodwill resulting from the use or inability to use the services.

EXA Solutions' aggregate liability relating to a particular paid service shall not exceed the amount paid by the Customer to EXA Solutions for that affected service during the period giving rise to the claim, except where a different limitation is required by applicable law or established by a separate written agreement.

18. No Warranty

Services are provided on an "as is" and "as available" basis except for warranties expressly provided in writing.

EXA Solutions makes no guarantee that a service will satisfy every particular business requirement or that services will operate without interruption, latency, errors, or security incidents.

19. Force Majeure

EXA Solutions shall not be responsible for delays or failures resulting from circumstances beyond its reasonable control, including natural disasters, fires, floods, acts of government, war, civil disturbances, labor disruptions, widespread telecommunications failures, power failures, upstream network outages, or other extraordinary events.

20. Indemnification

To the extent permitted by applicable law, the Customer agrees to indemnify and hold harmless EXA Solutions, Inc., its officers, employees, contractors, and affiliates from claims, damages, liabilities, or expenses arising from the Customer's unlawful use of the services, violation of these Terms, or infringement of third-party rights.

21. Changes to These Terms

EXA Solutions may update these Terms when necessary to reflect changes in services, business practices, technology, security requirements, or applicable law.

The current version will be published on the EXA Solutions website with its effective or last-updated date.

Continued use of the services after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

22. Governing Law and Disputes

These Terms and any disputes relating to EXA Solutions services shall be governed by the laws applicable to EXA Solutions and the relevant transaction, subject to any mandatory rights or protections established by applicable law.

Specific contracts or service agreements may establish additional jurisdiction, venue, arbitration, or dispute-resolution provisions.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

24. Entire Agreement

These Terms, together with any applicable order, invoice, service description, Acceptable Use Policy, Privacy Policy, or separate written agreement, constitute the agreement between the Customer and EXA Solutions regarding the applicable services.

Where a separately executed agreement expressly conflicts with these Terms, the terms of that agreement shall control for the services covered by it.

25. Contact

EXA Solutions, Inc.
2035 Sunset Lake Road, Suite B-2
Newark, DE, USA
Email: sales@exasolu.com
Phone: +1 (302) 273-9320

© 2026 EXA Solutions, Inc. All rights reserved.